Refund policy

Thank you for your order! We hope you are pleased with your purchase. If you are not completely satisfied for any reason, you may return it to us for store credit or an exchange.

Please see below for more information on our return policy.

RETURNS
All returns must be postmarked within 10 days of the purchase date.
All returned items must be in new and unused condition, with all original tags attached.
To return an item, please email customer service at naiah@shopneyas.com to obtain authorization and a prepaid return label (return shipping charges will be paid by us).
After your return is approved, place the item securely in its original packaging. Print and attach your return label.

STORE CREDIT/EXCHANGE
After receiving your return and inspecting the condition of your item, we will process your return or exchange.
Please allow at least five (5) days from the receipt of your item to process your store credit or exchange.
We will notify you by email once the transaction is complete.

EXCEPTIONS
Clearance items cannot be returned or exchanged.

For defective or damaged items, please email us to arrange a refund or exchange.

If you have any questions concerning our return policy, please contact us at naiah@shopneyas.com.